|
Lost or Stolen Possessions
The U.S. Embassy and Consulates have compiled these lists for general information. They are subject to change. The Embassy and Consulates cannot accept responsibility for the services provided by the companies or offices listed herein.
HOW TO CANCEL CREDIT CARDS
AMERICAN EXPRESS
Toll Free Number: 800-874.333
Tel: 06-72282 (24-hrs) or 800-914.912
Website: www.americanexpress.com
To cancel stolen/lost credit cards call: 06-7290.0347 (7:00a.m. - 1.00a.m. everyday of the week)
Customer Service Tel: 06-72282 (24-hrs) or 800-914-912
Office addresses:
Piazza di Spagna 38 - Rome - Tel.: 06-67641
Via Dante Alighieri 22 - Florence - Tel.: 055-50981
Office hours: Mon-Fri. 9:00 a.m. to 5:30 p.m., Sat. 9:00 a.m. to 12:30 p.m.
For a new card, you need a police report, Social Security Number, home phone number, and issuing office.
For cash advances visit or call the office ($1000 with a green card, $5000 with a gold card, and $10,000 with a platinum card).
DINERS CLUB
Toll Free Number: 800-864-064 (24hrs)
Website: www.dinersclub.com
Tel: 06-321-3841
Office address: Via Abruzzi 2/4, Rome
Office hours: Mon-Fri. 8:30 a.m. to 1:30 p.m. and 2:30 to 4:00 p.m.
For cash advances you must obtain authorization from the U.S.
MASTERCARD - MASTERCARD II - DIAMOND CARD – UNION CARD– EUROCARD
Toll Free Number: 800-870-866 (24-hrs) or call the U.S. collect at 001-914-249-2000 or 001-314-275-6690
Website: www.mastercard.com
VISA INTERNATIONAL
Toll Free Italy: 800-877-232/800-874-155/800-819-014 (24hrs)
Website: www.visaeu.com
TRAIN THEFTS
Trenitalia and Ferrovie dello Stato have an insurance policy covering limited types of thefts. On InterCity or EuroStar trains, claims can be filed if bags were stored in the baggage areas at the head of the car (not above the seats) or if the theft occurred on a night train in a sleeper car/couchette and the traveler was in the room, with the door locked at the time. Trenitalia limits the amount that can be restituted. To file a claim, traveler must present a copy of the police report of the theft and a copy of his ticket or Eurail pass to either a train station ticket counter, or by sending the documentation to the Customer Service Representative, Trenitalia, Rapporti con I Clienti, Piazza della Croce Rossa, 1, 00161 Roma.
HOW TO REPLACE TRAVELERS CHEQUES
You will need a passport or an affidavit notarized by the U.S. Embassy or Consulate and a copy of the police report.
AMERICAN EXPRESS
Toll Free Number: 800-874.333
Website: www.americanexpress.com
Office addresses:
Piazza di Spagna 38 - Rome - Tel.: 06-67641
Via Dante Alighieri 22 - Florence - Tel.: 055-50981
Office hours: Mon-Fri. 9:00 a.m. to 5:30 p.m., Sat. 9:00 a.m. to 12:30 p.m.
Report loss or theft of Travelers checks immediately by calling the toll free number.
BARCLAY BANK INTERNATIONAL LIMITED
Toll Free Number: 800-874-155
Report loss or theft of Visa travelers checks to this number.
CITIBANK:
Toll Free Italy: 800-877-223
USA Tel: 001-904-954-7850
Report loss/theft and obtain clearance for replacement.
MASTERCARD
Toll Free Italy: 800-870-866
Toll Free U.S.: 800-223-7373
Call the U.S. collect at 001-212-974-5696
Office hours: Mon-Sun 24 hrs.
Report loss to the New York office at above phone number
THOMAS COOK:
Toll Free Italy: 800-872-050
Website: www.thomascook.com
VISA
Toll Free Italy: 800-874-155/800-772-32 (24hrs)
HOW TO REPLACE AIRLINE TICKETS
You need an identification document and a copy of the police report. Refer the loss/theft to the police and request re-issuance of the ticket directly from the airline company concerned. Airline tickets are NOT always replaced. Sometimes you need to buy a new ticket and then apply for reimbursement in the U.S., (a police report is required).
HOW TO REPLACE EURAIL PASS
The Eurail Pass cannot, under any circumstances, be replaced. Losing your Eurail pass is like losing cash. However, if you purchased insurance for the Eurail pass at the time the pass was issued, Eurail will reimburse the traveler for the unused portion of the pass. Documentation (such as a police report of the incident) is required; check www.alleuroperail.com for the latest information.
Eurail Pass – Tel: 1-800-806-RAIL (toll free within the U.S.)
HOW TO REPLACE A U.S. DRIVER’S LICENSE
You need a copy of the police report to continue driving in Italy as a tourist. Replacement licenses can only be issued in the U.S. by each individual State. Applications for re-issuance of International Driving Permits must be sent to: American Automobile Association, World Wide Travel Department, 1000 AAA Dr., Heathrow, FL 32746. Tel: (407) 444-7000. Fax: (407) 444-7380.
TELEPHONE ACCESS NUMBERS FOR ITALY:
AT&T: (USA direct) 800-172-444
MCI: (World phone) 800-905-825
Sprint: 800-172-405
LOST AND FOUND
Return of Personal Items by Mission Italy Consular Sections
When personal items belonging to U.S. citizens are delivered to a Consular Section, the Consular Section will only accept items having an approximate value of $50.00 or more and that include identifying information. Consular Section staff will attempt to locate the rightful owner through contact information available and inform him/her of the postage cost required to return the item. When the funds are received from the owner, the Consular Section will ship the item/s to the address provided. If the required funds for appropriate postage are not received within 30 days, the item/s will be donated to a charity.
Offices for lost properties in the city of Rome
Main office: Circonvalazione Ostiense, 19 - Tel: 06-67693214.
Public Bus system (ATAC): via Volturno 65 - Tel: 06-46951.
Termini Train Station: via Giolitti 34 - Tel/Fax: 06-47825543 (c/o Deposito Bagagli)
Offices for lost properties in the city of Milan
Main office: Tel: 02-8845-3907 (8:30 am - 4:00 pm, Monday through Friday) or fax: 02-8845-3919.
Central Train Station: Tel: 02-6371-2667 (7:00 am - 8:00 pm, everyday)
Offices for lost properties in the city of Florence
Main office: via Circondaria 17/B - Tel: 055-3283-942/3 - fax: 055-3283-933 - email: uffogtro@comune.firenze.it
Public Bus system (ATAF): via Pratese 105 - Tel: 055-565-0420 or 055-565-0429 or 055-565-0220.
Santa Maria Novella (central) Train Station: via V. Fonda 5 - Tel: 055-235-2190 (c/o Deposito Bagagli)
Offices for lost properties in the city of Naples
Main office: via G.B. Marino 7a Fuorigrotta (NA) - Tel: 081-239-5992.
Public Bus system (ANM): Tel: 800-639-525
|
