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Lost or Stolen Possessions
 

The U.S. Embassy and Consulates have compiled these lists for general information. They are subject to change. The Embassy and Consulates cannot accept responsibility for the services provided by the companies or offices listed herein.

HOW TO CANCEL CREDIT CARDS FROM ROME:

AMERICAN EXPRESS

Toll Free Italy: 800-874-333
Website: www.americanexpress.com
To cancel stolen/lost credit cards call (Italy): 06-7290-0347 or 06-722-801 (24 hrs)
Customer Service Italy Tel: 06-722-801 or 06-72282 (24-hrs)

BANKAMERICARD

Toll Free Italy: 800-207-167(24hrs)
Website: www.bankamericard.it
Office address: c/o Deutsche Bank, Largo Tritone 161, Rome. Tel: 06-6718-4262
Office hours: Mon-Fri. 8:30 a.m to 1:30 p.m. and 2:45 p.m. to 3:45 p.m.
For CASH ADVANCES visit or call Deutsche Bank Italy (Tel: 06-67181).

DINERS CLUB

Toll Free Italy: 800-39-39-39 or 800-864-064 (24hrs)
Website: www.dinersclub.com
Office address: Via della Moscova 3, Milan

CITYBANK

Call the U.S. collect at: 001-800-950-5114
Website: https://online.citibank.com/US/Welcome.c

DISCOVER CREDIT CARD

Call the U.S. collect at 001-801-902-3100 (24 hrs)
Website : www.discovercard.com

MASTERCARD - MASTERCARD II - DIAMOND CARD – UNION CARD– EUROCARD

Toll Free Italy: 800-870-866 (24-hrs)
Call the U.S. collect at 001-914-249-2000 or 001-314-275-6690
MasterCard Assistance Center U.S.: 001-636-722-7111
Website: www.mastercard.com

VISA INTERNATIONAL

Toll Free Italy: 800-877-232 (24 hrs)
Website: www.visaeu.com
Customer Service U.S. Tel: 001-581-9994

FRAUD PREVENTION:

It’s a good idea to call the national credit reporting organizations immediately after a theft to alert them to possible fraudulent use of your credit background. 
Equifax U.S. Tel.: 001-800-525-6285
Experian (formerly TRW) U.S. Tel.: 001-888-397-3742
Trans Union U.S. Tel.:001-800-680-7289

SOCIAL SECURITY ADMINISTRATION

Toll Free U.S.: 001-800-772-1213
Website: www.ssa.gov/ssnumber/

IDENTITY THEFT

You may contact the IRS Identity Protection Specialized Unit in the U.S. at 001-800-908-4490 for resource information and guidance. Hours of operation: Monday  Friday, 8:00 am – 8:00 pm
Website: http://www.irs.gov/privacy/article/0,,id=186436,00.html

HOW TO REPLACE TRAVELLERS CHEQUES:

You will need a passport and a copy of the police report.

AMERICAN EXPRESS

Toll Free Italy: 800-872-000 or 800-914-912
Costumer Service Italy Tel: 06-722-801

CITIBANK (c/o AMERICAN EXPRESS)

U.S. Tel: 001-800-221-7282
Report loss/theft and obtain clearance for replacement.

VISA

Toll Free Italy: 800-874-155 (24 hrs)
Address: Banca Nazionale del Lavoro, Via Vittorio Veneto, 119, Rome. Tel: 06-47021
Office Hours: Mon-Fri 8:30 a.m.-1:30 p.m. and 2:40-4:00 p.m.

HOW TO REPLACE AIRLINE TICKETS:

You need an identification document and a copy of the police report.  Refer the loss/theft to the airline company concerned and request re-issuance of the ticket directly from the airline company concerned.  Airline tickets are NOT always replaced.  Sometimes you need to buy a new ticket and then apply for reimbursement in the U.S., (A police report is required).

HOW TO REPLACE EURORAIL PASS:

The Eurail Pass cannot, under any circumstances, be replaced.  Losing your Eurail pass is like losing cash.  However, if you purchased insurance for the Eurail pass at the time the pass was issued, Eurail will reimburse the traveler for the unused portion of the pass.  Documentation (such as a police report of the incident) is required; please visit http://www.eurailinfo.com/info-passprotection.htm for the latest information.
Eurail Pass – Rome Termini Station Tel: 06-47306385 or call the number listed on your eurail invoice or confirmation e-mail.

HOW TO REPLACE U.S. DRIVER'S LICENSE:

You need a copy of the police report to continue driving in Italy as a tourist.  Replacement licenses can only be issued in the U.S.  Applications for re-issuance of International Driving Permits must be sent to: American Automobile Association, World Wide Travel Department, 1000 AAA Dr., Heathrow, FL 32746.  Tel: 407-444-7000.  Fax: 407-444-7380.

HOW TO REPLACE STUDENT'S CARD:

You need evidence of student status or a copy of the police report.  The Student Travel Center (CTS) officer must be convinced of your declared student status.  International Student Cards may be reissued in Rome by CTS:
Tel: 06-462-0431 or 06-46204320
Address: Via Solferino, 6A, Rome
Office Hours: Mon-Fri 9:30 a.m. to 1:00 p.m. and 2:00 p.m. to 7:00 p.m.
                     Sat. 10:00 a.m. to 1:00 p.m.  

LOST AND FOUND:

RETURN OF PERSONAL ITEMS BY MISSION ITALY CONSULAR SECTIONS

When personal items belonging to U.S. citizens are delivered to a Consular Section, the Consular Section will only accept items having an approximate value of $50.00 or more and that include identifying information. Consular Section staff will attempt to locate the rightful owner through contact information available and inform him/her of the procedure to return the item/s.  Once the U.S. citizen is notified, if s/he does not contact the Embassy within 30 days, the item/s will be donated to a charity.

OFFICES FOR LOST PROPERTIES IN THE CITY OF ROME

Office:  Circ.ne Ostiense 191, Rome (Mon - Fri 8:30 a.m. - 1:00 p.m. / Thur. until 5:00 p.m.)  
Tel: 06-6769-3214 or 06-6769- 3217; Fax: 06-6769-3213 or 06-6769-3219   
E-mail: oggettismarriti@comune.roma.it

OFFICES FOR LOST PROPERTIES IN THE CITY OF MILAN

Office: Via Friuli 30, Milan (Mon - Fri 8:30 a.m. - 4:00 p.m.) 
Tel: 02-8845-3900; 02-8845-3908; 02-8845-3909; Fax: 02-8845-3919

OFFICES FOR LOST PROPERTIES IN THE CITY OF VENICE

Office: Ca'Farsetti, S.Marco 4136, Venice (Mon -Fri 9:00 a.m. - 1:00 p.m.)
Tel: 041-274-8225 or 041 274-8107

OFFICES FOR LOST PROPERTIES IN THE CITY OF FLORENCE

Office: Via Veracini 5, Florence (Mon - Fri 8:30 a.m. - 12:30 p.m. / Thur. 2:30 p.m. - 4:30 p.m.)
Tel: 055-3283-942/3; Fax: 055-3246473
Email: segr.economico@comune.fi.it

OFFICES FOR LOST PROPERTIES IN THE CITY OF NAPLE

Office: Via Jacopo De Gennaro 96/98 (Mon - Fri 8:30 a.m. - 1:00 p.m.)
Tel: 081-795-6197
E-mail: oggettirinvenuti@comune.napoli.it

OTHER USEFUL INFORMATION:

TRAIN THEFTS:

Trenitalia and Ferrovie dello Stato have an insurance policy covering limited types of thefts. On InterCity or EuroStar trains, claims can be filed if bags were stored in the baggage areas at the head of the car (not above the seats) or if the theft occurred on a night train in a sleeper car/couchette and the traveler was in the room, with the door locked at the time. Trenitalia limits the amount that can be restituted. To file a claim, traveler must present a copy of the police report of the theft and a copy of his ticket or Eurail pass to either a train station ticket counter, or by sending the documentation to the Customer Service Representative, Trenitalia, Rapporti con I Clienti, Piazza della Croce Rossa, 1, 00161 Roma.

TELEPHONE ACCESS NUMBERS FOR ITALY:

AT&T                (USA direct)         800-172 444
MCI                  (World phone)    800-905 825
Sprint                                          800-172-405